Delivery

Christmas Deliveries & Cut Off Times for Guarenteed Delivery before Christmas

  • Please allow an extra day on top of standard delivery time frames due to Xmas courier delays.
  • Hamilton- Please order before 11am on Tuesday 24th
  • Same Day Waikato/BOP- Monday 23rd before 11am (This service is only for residential addresses)
  • North Island- Please order before 11am Thursday 19th December (Last date for North Island Gift Hampers with cheese is Wednesday 18th 11am)
  • North Island Rural-Tuesday 17th before 11am
  • South Island- Wednesday 18th December 11am (Last date for South Island Gift Hampers with cheese is Monday 16th 11am)
  • South Island Rural- Monday 16th before 11am (No cheeses can be sent to South Island rural addresses)
  • We can still send parcels out after these dates but we cannot guarentee delivery before Xmas


    General Delivery Information

    • Please select your prefered delivery date at checkout, as we use a third party courier service we cannot guarantee that your parcel will arrive on time.
    • However we do constantly track all parcel sent and follow up with the courier company regularly to help ensure all parcels arrive on time.
    • We send all parcels out in good faith following the couriers delivery time frames, we try our best to have your parcel arrive on your selected delivery date.
    • If we are experiencing delays in certain areas we will send parcels out a day early, and the box will be marked not to open until the specified day.
    • We would rather your gift arrive early than late.
    • We don't offer weekend or public holiday deliveries.

    Extra Delivery Information by Towns

    Alcohol Gift Baskets and Hampers

    • All Gift boxes containing alcohol must be signed for.
    • It is your responsibility to ensure that someone over 18 is home to sign for the parcel.
    • Alternatively, a work address is a good idea if you are unsure.
    • We accept no responsibility to delays caused by no one being home to sign for the gift. If no one is home a calling card may be left.

    Chilled Gift Boxes with Cheese

    • To ensure freshness we will not dispatch any gift boxes containing cheese on a Friday to a North Island address or on Wednesday, Thursday or Friday to a South Island address.
    • If you order a chilled gift box on one these days it will not be dispatched until the following Monday.
    • Unfortunately, we also cannot deliver these products to rural addresses.

    Hospital Deliveries

    • Please ensure that you have the correct ward and room number and that the recipient hasn't been discharged, or isn't due to be discharged on the day.
    • The courier will deliver to the central incoming goods delivery area, it is then the responsibility of hospital staff to get the gift to the intended recipient.
    • We accept no responsibility if the recipient has already been discharged and gone home, you will incur another delivery fee to get the gift re-delivered to the recipients home address.

    Wrong Address

    • If you supply an incorrect address and we deliver the gift box, then we accept no responsibility for the mistake.
    • If we need to redeliver to another address there will be a new delivery charge and potential delivery delays.

    PO Boxes

    • Unfortunately we cannot deliver to PO Box addresses.